Welcome to the Terms & Conditions ("Terms") for Harrow on the Hill Florist, trading as an online e-commerce flower delivery service. These Terms govern your use of our website and your purchase of flowers and related products for delivery in Harrow on the Hill and surrounding areas. By placing an order, you agree to these Terms. These conditions are binding upon all users and customers within our delivery areas, ensuring clarity and fairness for your online flower delivery experience in Harrow on the Hill.
"We", "Us", and "Our" refer to Harrow on the Hill Florist. "Website" means our online platform where orders are placed. "You" and "Your" refer to the customer placing an order. "Products" refer to the flowers and floral arrangements offered by Harrow on the Hill Florist for online order and delivery.
Orders must be placed via our official online shop. Our ordering process is designed to ensure secure, accurate, and efficient service for flower delivery to Harrow on the Hill and surrounding areas.
1. Product Selection: Browse the Website to view our range of fresh flowers and arrangements suitable for all occasions. Select your desired products and add them to your online basket.
2. Delivery Details: Provide accurate delivery information, including the recipient's name, address within Harrow on the Hill or nearby areas, contact details, and any specific delivery instructions.
3. Order Confirmation: Upon completing the order form and proceeding to checkout, you will be shown a summary of your order prior to payment. Carefully review all details. On submission, you will receive an automatic email confirmation. This email acts as an acknowledgment of your order request, not acceptance of your order by Harrow on the Hill Florist.
4. Order Acceptance: Acceptance is only confirmed once payment is fully processed and we dispatch an email confirming order acceptance and arrangement for delivery. In rare cases where specific flowers or arrangements are unavailable due to seasonal or supply constraints, we will contact you to discuss suitable alternatives or a full refund.
We accept major forms of secure online payment. Payment options include debit and credit cards (Visa, MasterCard, American Express), and any additional payment methods detailed at checkout. All payments are processed in GBP (£).
Payment Obligations: Full payment is required at the point of order submission. Orders are not considered confirmed, nor processing commenced, until payment is received in cleared funds. If payment is not successfully completed, your order will not be accepted, and no delivery will be made.
Receipt: An electronic receipt will be provided to you by email once your payment is confirmed.
All prices displayed on the Website are inclusive of VAT, where applicable. Delivery charges to Harrow on the Hill and nearby areas will be shown separately at checkout prior to completion of the order. We reserve the right to amend prices at any time. However, once your order is accepted and confirmed, the price will not change for that order.
Delivery is available across Harrow on the Hill and selected surrounding areas as stated on our Website. We aim to deliver within the chosen date and time window where possible, subject to circumstances beyond our control (such as severe weather, traffic, or supply delays). Please ensure all delivery address details are accurate, as we cannot accept responsibility for failed deliveries arising from incorrect or incomplete addresses.
If the recipient is unavailable at the time of delivery, our driver may leave flowers with a neighbour (where permissible), in a safe place, or attempt a redelivery. We will notify you as soon as practical if any delivery issues occur. It is your responsibility to ensure that someone is available to accept delivery at the arranged time.
We reserve the right, during peak periods or in unforeseen events, to substitute flowers or products of equal or greater value and similar appearance if necessary. We will notify you of any significant changes.
Amendments: Amendments to orders, including delivery details or product changes, must be requested as soon as possible and at least 24 hours before the delivery date. We will endeavour to accommodate changes, but cannot guarantee amendments made less than 24 hours prior to scheduled delivery.
Cancellations: You have the right to cancel your order for flower delivery in Harrow on the Hill and surrounding areas. To receive a full refund, you must notify us at least 48 hours before the scheduled delivery date. If cancellation is requested less than 48 hours prior to delivery, we reserve the right to deduct reasonable costs incurred, including perishable goods prepared specifically for your order.
Cancellations made after dispatch of the order or after delivery cannot be refunded, given the perishable nature of our products.
Returns: As flowers are perishable goods, we do not accept returns. However, your satisfaction is important to us. If you are unsatisfied with the quality of your flower delivery, please inform us within 24 hours of receipt. We may request photographs of the product for quality assurance purposes.
Refunds: Refunds are issued at our discretion, based upon review of each individual case. If a genuine fault or issue is identified and confirmed, we will either replace the product or provide a full or partial refund as appropriate.
Complaints: To raise a complaint regarding your flower delivery experience in Harrow on the Hill, please contact us with your order details. We aim to resolve all complaints promptly and fairly in accordance with these Terms.
Due to the seasonal and perishable nature of flowers, certain products or specific stems may not always be available. In these events, we reserve the right to substitute unavailable items with flowers of equal or greater value and similar style, colour, and quality. We will strive to notify you of any significant changes prior to dispatch. However, during peak times or short-notice orders, this may not always be possible.
Flower images on our Website are for illustration only. Actual arrangements may vary due to seasonal supply, hand arranging, and natural differences in product.
You may include a personal message with your flower delivery during the order process. Please ensure all content is appropriate and free from offensive language. We reserve the right to refuse to deliver any message that, in our reasonable opinion, may be offensive or hurtful.
Special delivery instructions can be added, but while we will make all reasonable efforts to comply, we cannot guarantee all specific requests will be fulfilled.
Our liability is strictly limited to the purchase price of the product you have ordered from us. We shall not be liable for any indirect, incidental, or consequential loss or damage arising out of, or in connection with, your use of our services, nor for delays or failure to deliver due to events outside our reasonable control.
We do not accept liability for orders we deliver to incorrect or incomplete addresses supplied by you, or where the recipient is not present at the specified location or time. Nor are we liable if delivery is not possible due to access restrictions.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
All content on the Website, including text, images, design, trademarks, and logos, are the intellectual property of Harrow on the Hill Florist, unless otherwise stated. No part of the Website may be copied, reproduced, or distributed without our express written consent.
We are committed to protecting your privacy and personal information in accordance with applicable UK data protection laws. Please review our full Privacy Policy, available on our Website, for detailed information on how your data is collected, used, and stored. Your usage of Harrow on the Hill Florist’s online services constitutes consent to such processing.
These Terms & Conditions are governed and construed in accordance with the laws of England and Wales. Contracts entered into for online flower delivery to Harrow on the Hill and surrounding areas are subject to the jurisdiction of the English courts. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
We reserve the right to update, amend, or replace any part of these Terms at any time. Any such changes will become effective upon posting on our Website. It is your responsibility to review these periodically. Continued use of the Website or our services following changes constitutes your agreement to the revised Terms.
These Terms represent the entire agreement between you and Harrow on the Hill Florist with respect to your use of our Website and services for online flower delivery in Harrow on the Hill and surrounding areas. No other terms, verbal or written, shall form part of this agreement unless expressly agreed in writing.
For all queries or concerns regarding your orders, these Terms, or other aspects of online flower delivery in Harrow on the Hill, please refer to the contact options provided on our Website. Our customer service team is dedicated to assisting you efficiently and courteously.
These Terms & Conditions apply to all customers using Harrow on the Hill Florist’s online flower delivery services in Harrow on the Hill and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harrow on the Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harrow on the Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
