At Harrow on the Hill Florist, we are passionate about delivering only the finest and freshest flowers to our community. As a trusted local florist serving both households and businesses in Harrow on the Hill, we take pride in the quality and freshness of every arrangement. We guarantee that every bouquet leaves our store in perfect condition, ensuring standards that you can rely on time and time again.
Your experience is at the heart of what we do. In the unlikely event that your flowers arrive looking less than perfect or are damaged in transit, please contact us promptly—ideally within 24 hours of delivery. We kindly ask you to provide a clear photo of the damaged flowers as this helps us assess the issue and maintain our high standards. Our team will quickly review your case and offer a solution to set things right.
We promise that our flowers will stay fresh for at least 5 days from the date of delivery, providing some simple care instructions are followed. If your blooms do not meet this commitment, please let us know within the 5-day window and include a photo so we can fully investigate. Your satisfaction matters, and we always aim to resolve freshness concerns fairly and swiftly.
If your order fails to meet our freshness or quality expectations due to a mistake on our part, you have several options for recourse:
We are committed to making things right and will discuss all resolutions with you to ensure your total satisfaction.
We understand that sometimes things do not go as planned, and we welcome your feedback as an opportunity to improve. If you wish to make a complaint about any aspect of our service or products, please contact us directly with as much detail as possible, including your order information. Our customer care team will acknowledge your complaint within one working day and investigate thoroughly. Once reviewed, we'll respond with our findings and solution within three working days. Your trust motivates us to address every complaint seriously and with genuine care.
As a well-established florist in Harrow on the Hill, we have built our reputation on quality, service, and integrity. Our team delights in serving the local community and nearby businesses, ensuring that every customer receives our signature blend of personal service and floral expertise. When you shop with us, you can have peace of mind knowing your satisfaction is always our priority.
Your feedback helps us blossom—we thank you for choosing Harrow on the Hill Florist for all your floral needs.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
